As previously reported, I sent my eMachines PC off to the Acer Service Center in Texas to give them one last chance to solve it’s freezing up problem before the warranty ran out. Sadly, after my amazement of having it returned to me just in time for Christmas, I found that they had once again failed to fix the problem. But the (very brief) repair report taped to the unit said that the repair work was covered by a 90 day parts and labor warranty. It also said that I should “retain this letter as your proof of repair should your unit require service for the same issue.” It also provided a number I should call “should I need further assistance.”
So naturally I called the number. It connected into the same automatic answering system I’d connected with so many times before, which requires me to enter my unit’s SNID number before proceeding. This time however, after I did as requested, the system said that my warranty had expired and that I should go to the companies web site to look at the variety of service option offered there. Knowing what a joke their on-line connections are from previous experience (most are of the “pay to proceed” variety), I called the number again and tried everything I could think of to talk to a live person without success. So it was off to the net I went, where the only support avenue that would let me proceed on my SNID number alone (no pre-arranged payment) was their chat line.
The following is what I copied and pasted from the chat window before closing it, edited only for privacy purposes and easier reading. Please keep in mind that I was in grave fear of having my PC freeze up on me the whole time.
I honestly can’t say what it was that inspired me to copy this stuff out. Maybe I just wanted to be able to show it to my son who has, after all, given me the system as as Christmas present the year before. Maybe I thought it might be useful if I were to make some kind of complaint about the poor service later. But when my rage finally wound down to where I could think beyond possible acts of domestic terrorism, the humor of it hit home at last. And that’s when I realized just how familiar this situation felt to me:
I want ice water.
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